Criss-crossing the stage in the style of a Silicon Valley pioneer late Sunday, Ma showed off the technology that uses facial recognition from a smartphone camera selfie as a digital signature, saying he had just used it to send a gift to the mayor of the event’s host city of Hanover.
Ma, a former teacher, is known for thinking big, and at this week’s CeBIT he was the keynote speaker, addressing an audience that included German Chancellor Angela Merkel.
Like many other companies from the event’s official partner country China, Alibaba — flush with cash from a massive stock listing — is looking beyond the borders of its huge domestic market of 1.2 billion people, to the world.
Ma enthused that, while the industrial revolution freed workers from hard labour, the digital “revolution… liberates the strength of the human brain”.
“It’s not the technology that can change the world, it’s the dreams behind the technology that change the world,” the 50-year-old told the audience, adding that his dream was to help small enterprises sell on a global market.
Ma has not hidden his global ambitions and has cited as his models global companies such as Wal-Mart, IBM and Microsoft.
In January at the World Economic Forum in Davos he said his target was two billion Alibaba users worldwide, compared to 334 million “active buyers” in December, and a global version of Taobao, the sales site that cemented his dominance in China.
– Digital ecosystem –
Founded in 1999, Alibaba has based its success on Taobao — “look for treasure” in Mandarin — and Tmall, a gigantic virtual mall that has become so dominant that even Amazon has opened up shop there.
Like Google, Alibaba capitalises on the analysis of user data. It does not charge commission to individuals but derives its profits from advertising options it offers to improve their visibility.
The volume of annual trade carried on its platforms, still mostly within China, exceeds that of eBay and Amazon combined.
Alibaba operates its own online payment system Alipay, and has received approval from Beijing to open a private bank. It also offers a navigation system, an online tour operator, and a music streaming service, among other things.
“Alibaba is not only an e-commerce platform, it is the largest digital ecosystem in China,” said Wang. “Wherever you are in China, Alibaba actually knows your behaviour.”
But Alibaba still faces other challenges — it has been accused of not doing enough to eliminate counterfeits sold on its platforms.
If Alibaba wants to internationalise, said Kitty Fok, analyst at the consultancy IDC, “the number one concern is that people buy something that’s actually worth their money.”