The Arab News reported that the PIA employee at the airlines’ counter at Prince Mohammad bin Abdulaziz International Airport in Madina canceled reservations of 24 passengers on PK flight 744, which was heading from Madinah to Karachi and replaced them with another 24 passengers.
The employee committed the act without informing his seniors.
The original 24 passengers kept waiting at the Madina airport and faced hassle in resolving the issue.
The matter was brought to the notice of director general of PIA who investigated the matter and found that the employee committed the violation.
The manager of PIA’s branch in Madina was also questioned, but he feigned ignorance on the matter.
Besides suspending the employee, the DG PIA also decided to deduct his salary for the violation.