Dubai Completes 98% of its paperless strategy objectives

The Dubai Paperless Strategy has accomplished 98.86% of its government transactions digitalization objectives across all participating government entities, revealed Digital Dubai in a press conference at its pavilion at GITEX Global 2021.

A total of 43 Dubai Government entities taking part in the Strategy have succeeded in digitalizing their internal and external processes. Collectively, they offer more than 1,800 digital services and boast over 10,500 key processes.

The new accomplishment is in line with the Dubai Government’s strategic objectives to establish the emirate as a world digital capital, boost government productivity, ensure optimal resource consumption, digitize procedures and services, and promote happiness for customers.

At the heart of the Strategy and of the entire digital transformation project is government integration, which has led to a notable shift towards automating procedures and services. These, in turn, helped save a total of 331 million sheets of paper that would have otherwise been used for transactions, cutting costs by more than AED1.3 billion and saving over 14 million man-hours across the government. From an environmental standpoint, the Strategy saved more than 39,000 trees that would have otherwise been used to produce paper.

During its press conference at GITEX, Digital Dubai applauded the government entities that implemented the Dubai Paperless Strategy with a 100% completion rate, awarding them the ‘100% Digital Stamp’. The conference was attended by Abdulla Al Basti, Secretary General of The Executive Council of Dubai; Hamad Al Mansoori, Director-General of Digital Dubai; and Wesam Lootah, CEO of the Smart Dubai Government Establishment, part of Digital Dubai, along with officials and representatives from the participating government entities and several media outlets.

Digital Dubai has awarded the ‘100% Digital Stamp’ to 19 new government entities that have implemented the Dubai Paperless Strategy at a rate of 100%. These entities join the first four government departments to win the Stamp in March 2021 – the Dubai Electricity and Water Authority, Dubai Municipality, Dubai Statistics Center, and Dubai Sports Council). The list of new entities consists of the General Secretariat of The Executive Council of Dubai, General Directorate of Residency and Foreigners Affairs, Dubai Health Authority, Roads and Transport Authority, Dubai Police, Department of Land and Property, Dubai Aviation Engineering Projects, The Government of Dubai Legal Affairs Department, Security Industry Regulation Agency, Islamic Affairs & Charitable Activities Department, Dubai Culture, Department of Tourism and Commerce Marketing, Dubai Government Human Resources Department, Knowledge and Human Development Authority, Dubai Future Foundation, the Supreme Legislation Committee, Professional Communication Corporation (Nedaa), Al Jalila Cultural Centre for Children, and the Financial Audit Authority Dubai.

The Dubai Paperless Strategy is set to enhance the smart city experience for all residents and visitors. It facilitates and streamlines government transactions, curb the use of paper in customer transactions or between Dubai Government employees, and design 100% paperless experiences available on the DubaiNow application, which includes all city services divided into 12 main categories.

The Dubai Paperless Strategy is set to be implemented across all Dubai Government entities by December 2021 in order to digitize key government services. The strategy focuses on enhancing and improving services and internal processes, through digitization, elimination of unnecessary documents, and further utilization of intra-governmental shared services provided by Digital Dubai.