Pakistan Railways to set up customer service call centres
LAHORE: Pakistan Railways (PR) has decided to provide the facility of modernly equipped call centres for its passengers, Chief Executive Officer (CEO) Muhammad Javed Anwar announced while chairing a departmental meeting at Railways Headquarters in Lahore on Tuesday.
Chairing a departmental meeting at Railways Headquarters, Anwar said that Pakistan Railways wants to provide prompt and in time information to its passengers, which is only possible through modern centres instead of current 117 Railways Inquiry.
“Services of multi-national companies will have to be hired to setup latest call centers,” he said.
During the meeting, delegations of Punjab Information Technology Board and a renowned mobile company briefed the participants regarding their services.
A renowned foreign company also presented a feasibility report to upgrade the track of Lahore-Narowal-Sialkot-Wazirabad section, which will be presented to the Railways Ministry for proper approval.
It is pertinent to note here that PR launched electronic-ticketing system in October 2016 to facilitate the passengers for comfortably getting tickets online.