State Bank of Pakistan (SBP) issued a statement on Tuesday instructing banks to ensure round-the-clock availability, consistent monitoring of ATMs and mobilize maximum resources to timely resolve ATM issues like ATM out of cash, hardware/software problems, power outages and connectivity/Network issues.
SBP has advised Banks to establish special help desks / contact centres operating round-the-clock for ATM related complaints.
Banks have further been directed to ensure that the published help desk numbers are visibly placed at all ATM booths and remain operational round the clock and advertise contact details in newspapers before Eid holidays for customer awareness.
