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Americans prefer bank branches over mobile apps for opening new accounts: survey

NEW YORK: Mobile banking apps keep getting better, but 60 percent of Americans would still rather open a new checking account in person at a bank branch than on a phone, tablet or desktop computer, according to a new survey. Set for release on Wednesday by consulting firm Novantas, the survey also found that half of U.S. customers feel that online-only banks are “less legitimate” than those with branches. The preference for visits to branch offices over online banking for some activity stems from being able to see…