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FBR launches customer complaint management system

ISLAMABAD: Federal Board of Revenue (FBR) has launched a state-of-the-art Customer Relationship Management (CRM) system to respond to queries and complaints of taxpayers and general public promptly and efficiently. “Our customer care and facilitation services are now venturing into a more response regime where all queries, complaints and concerns of our valued taxpayers will be responded to within 48 hours through the CRM,” said Chairman FBR Dr. Muhammad Irshad while inaugurating the Complaint Management System on Friday.…