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Facebook in talks with banks to expand customer service

Facebook Inc said on Monday it is in talks to deepen links with banks and financial institutions, saying it can help the firms improve their customer service. The social media company said users of financial firms such as PayPal (PYPL.O), Citibank (C.N) and American Express (AXP.N) could link their financial accounts with Facebook’s Messenger and chat with a customer service representative. The Wall Street Journal had reported here that Facebook had asked banks to share detailed financial information about their…

More shoppers want customer service from gadgets over humans: study

NEW YORK: Most buyers prefer to be left alone as they shop in store for items like apparel and prefer to use in-store technology for customer service over personalized attention from store employees, according to a new study. The findings are based on a shopper survey conducted by HRC Retail Advisory and highlights the challenges retail chains increasingly face as they try to find the right balance between staffing and technology in stores. For example, about 85 percent of those surveyed want to be able to check prices…