Efforts by ride-hailing companies to tackle impact of rising fuel costs on its partner drivers

Pakistan’s ride-hailing sector is entering a period of recalibration as rising fuel costs and economic pressures reshape pricing models, demand patterns, and driver earnings.

Since early March, one of the most commonly used ride-hailing apps, Yango Pakistan, has introduced six-phased fare revisions across major urban centres.

Rather than implementing a single across-the-board increase, the adjustments were staggered and differentiated by geography and service category.

In Karachi and Lahore, cumulative fare changes have remained within a relatively moderate range—reaching up to 19–20%.

In contrast, Islamabad and Rawalpindi have seen increases of up to 35%, reflecting longer average trip distances and higher fuel consumption per ride, as per the data.

Notably, much of the adjustment has been concentrated in per-kilometre pricing, indicating a shift toward closer alignment between fares and actual operating costs.

This comes as dynamic pricing systems play a more prominent role in maintaining equilibrium between rider demand and driver supply.

These systems continuously factor in variables such as traffic conditions, time of day, and availability, allowing platforms to respond in real time.
Recently, the platform also introduced a Drivers Benefit Hub, a centralised in-app section aimed at consolidating access to non-fare-related support for drivers.

It includes resources such as partner discounts, informational materials, and links to services relevant to day-to-day driving activity, reflecting a broader effort to support drivers beyond trip earnings as operating conditions fluctuate.

For drivers, fuel remains the most significant cost variable.

Abdul Samad, a car driver in Karachi, describes the impact: “Fuel prices directly affect what we take home. Gradual fare changes make it easier to absorb those increases and keep working consistently. It definitely helps us in our day-to-day expenses, especially when we have taken our cars on loans.”

He further added: “I would like to personally thank Yango for always listening to our troubles, and to actually be a brand that cares about its drivers. They are always reachable and available to hear out all our problems!”

Ride-hailing companies’ dynamic pricing has also contributed to stabilising cancellation rates by reducing supply-demand mismatches, particularly during peak hours.

Ride-hailing continues to serve a broad urban demographic, with strong usage across both male and female commuters, particularly where reliability and safety are key considerations.

As economic uncertainty persists, the sector’s central challenge remains unchanged: sustaining driver earnings while maintaining affordability for riders.