PIA shifts to new Turkish passenger service system

KARACHI: The Pakistan International Airlines (PIA) has begun using a new passenger service system and shifted to leading Turkish IT Solutions company HITIT with effect from today September 12, said a spokesperson of the national airline.

The salient feature of the the new IT system is the significant improvement in website functions making online booking swift and more convenient for the public.

PIA chairman and CEO Muhammad Saqib Aziz has said the new IT Solutions partner will provide more modernisation and convenience to customers.

He said all efforts have made to make the transformation glitch free, and that the airline’s teams have been instructed to remain available round the clock for smooth and swift transfer in all relevant areas.

The airline’s reservations, inventory control, ticketing and check-in procedures, flight operations, schedule, revenue management, accounting, and crew management will use HITIT’s ‘Crane’ Solutions.

The spokesman said that transformation from the previous module was done in the shortest time period and training sessions were held with airline official and partner travel agencies.

This new IT solution will allow the airline to work more efficiently, as the new system is not only cost effective but offers additional value which will held the airline in business activity. The airline has requested users to be patient in case any inconvenience is caused during the system’s transition.

The new system marks the transition from the two decade old system by the United States, whose agreement expired yesterday and a new five-year agreement was signed with the Turkish company.