Over 380,000 complaints resolved through Pakistan Citizen Portal: Iftikhar Durrani

ISLAMABAD: Pakistan Citizen Portal has resolved over 380,000 public complaints out of 539,000 thousand registered ever since its inception in October last year.

Addressing a news conference in Islamabad on Monday, Prime Minister’s Special Assistant on Media Iftikhar Durrani said the technology based Complaint Resolution System was launched with the aim to ensure check and balance and give the message that the public sector departments were answerable to the masses, Radio Pakistan reported.

Iftikhar Durrani said the government was bringing improvement to the systems to deliver to the expectations of people.

He said interest of the public in the citizen portal could be gauged from the fact that 829,494 people had downloaded the portal on their cellular phones.

Briefing the media about the structure of Prime Minister Citizen Portal, Deputy Secretary of Prime Minister’s Delivery Unit Adil Saeed Safi said 70,000 complaints were dropped because of various reasons.

He clarified that the portal did not entertain complaints on matters that were subjudice or that were related to political, family and national security matters.

As many as 9, 140 public complaints out of the 14, 984 registered on the Pakistan Citizens Portal in Sahiwal division, have been resolved since October last year, ARY News reported in February.

As per details, most of these public complaints were related to service delivery departments like police, municipalities, health, education, local governments, the Federal Board of Revenue and provincial revenue departments, according to a meeting held at the commissioner office.