PM's Office receives over 100,000 complaints through mobile app

ISLAMABAD: The prime minister’s special assistant Iftikhar Durrani on Thursday said more than 100,000 complaints have been received by the PM’s Office through Prime Minister Complaint Cell.

Speaking at a news conference in Islamabad, he said around 84,000 complaints were yet to be addressed, while around 16,000 had been resolved.

Mr Durrani said most of the complaints received through the app were about municipal services. Out of 16,770 complaints resolved so far, 6,303 were about the energy sector, he added.

Prime Minister Imran Khan had launched the Prime Minister Complaint Cell mobile app to allow the public to voice their grievances.

The PM’s aide said more than 12,000 complaints related to the education sector, while complaints regarding land revenue, law and order, health and other departments had also been received.

More than 4,000 complaints were received from overseas Pakistanis; he said and added so far no complaint with regard to corruption has been received by the PM House.

He said over 21,000 people gave suggestions about the Prime Minister Complaint Cell mobile app. He said that the app was downloaded 454,000 times in just 24 days and those who downloaded the app included 54 percent men and 6 percent women.

Last month, Prime Minister Imran Khan had launched a Prime Minister Complaint Cell, Pakistan Citizens’ Portal, to hear and address people’s problems.

The portal has been set up at the Prime Minister’s Office with an aim to timely address complaints of the people and get their feedback.