MUSCAT: Oman authorities announced to launch an electronic platform to receive complaints and suggestions regarding government services by 2025, local media reported.
The Follow-up and Implementation Unit of Oman Vision 2040 announced the initiative which is set to launch in 2025.
His Majesty Sultan Haitham bin Tarik’s directions are in line with this initiative.
According to Hilal bin Abdullah Al Hinai, Director General of the Department of Quality and Government Excellence, the platform’s goals are to raise beneficiary satisfaction and improve service delivery.
It is essential to accomplishing the goals of the vision, especially when it comes to managing the resources and administrative machinery of the state.
The platform uses cutting-edge techniques and artificial intelligence-powered technologies to assist the government’s digital transformation initiatives.
By establishing connections with 45 government service providers, it will offer a consistent framework that guarantees that providers address beneficiary demands efficiently and in compliance with set standards and procedures.
Oman, a country nestled in the Arabian Peninsula, is renowned for its stunning landscapes, rich cultural heritage, and a welcoming atmosphere. The country’s economy is primarily driven by its oil and gas reserves, but it has been diversifying its economy to reduce its dependence on these natural resources. Tourism, particularly eco-tourism, has emerged as a significant contributor to Oman’s economy, attracting visitors with its pristine beaches, majestic mountains, and ancient historical sites.
Oman is home to a diverse population, with a significant number of expatriates working in various sectors, including oil and gas, healthcare, education, and hospitality. The country’s multicultural environment has enriched its cultural heritage, blending elements of Arab, Persian, and Indian traditions. Oman’s cultural heritage is evident in its ancient forts, traditional souks, and vibrant festivals.
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